Response to COVID-19
Dear Valued Owners and Guests,
The Board of Directors and Tricom Management, are keeping the health and well being of our owners and guests our highest priority. As concerns about coronavirus (COVID-19) mount, we want to assure you that we are closely monitoring the situation and taking precautions for our owners, guests and resort staff.
We are following the guidance of the Centers for Disease Control and Prevention (CDC), along with state and local orders citing the risk of the coronavirus. Please refer to the CDC website if you have not already done so. Please remember, the procedures and policies may change at any time.
Your resort is open and operating. There are changes at your resort to ensure your health and safety-related to common areas, facilities, and lobby area. Several protocols have been increased or implemented based on the guidance of the CDC recommendations. The staff has been instructed on the protocols and is being monitored regularly.
• All common and public areas are being disinfected frequently.
• Amenities that pose a health risk are being removed or temporarily closed for the health and wellbeing of everyone staying or working at the resort.
• Existing unit cleaning protocol which follow the guidelines are being reinforced and upgraded
• We are encouraging all guests and employees to wash hands frequently with soap and warm water along with hand sanitizer use.
With all the limitations placed on our entire nation, we want to accommodate our owners and guests with their travel plans.
Owners – If you need to change your “use –time” reservation, please contact your resort. We will make every effort to accommodate your request within the guidelines of your resort Rules & Regulations. As an alternative, you can contact our exchange company, Platinum Interchange for additional options. Platinum is waiving or reducing fees wherever possible.
Rental Reservations – If you have rented a room through us, your cancelation fee will be waived. If you have rented a room online through a booking agent, please contact them to cancel. If you have additional questions, please contact the resort.
Exchangers – Please contact your appropriate Exchange Company. Although these are challenging times for all of us, we are confident that we will weather this situation. Your management company is working to provide a safe, healthy, and enjoyable experience. We will continue to monitor the status daily and follow advice from the CDC and other health organizations.
We hope you can take time to value what is important to you, and as always, we appreciate your understanding and patience.
Your Board of Directors and Tricom Management